Support

How to reach us

Email: soporte@mio.fitness. You can also write to us from the app in Profile › Settings › Help & legal › Contact support.

To help you faster, include the email you sign in with (Apple or Google), your device and its iOS or Android version, the mio version (shown at the bottom of Settings) and, if you can, screenshots. We will never ask for your Apple or Google account password.

Response times

• Questions and problems with the app: usually within 2 business days.
• Reports of content or users: we review them within 24 hours.
• Requests about your personal data (access, correction, deletion, objection and withdrawal of consent): we answer within 20 business days, as the Privacy Policy explains.

Subscriptions, charges and refunds

In-app purchases are charged by the store you downloaded mio from: Apple on iPhone and iPad, and Google Play on Android. To cancel a subscription, go to Profile › Settings › Subscriptions in mio, or to the store: on your iPhone or iPad, Settings › [your name] › Subscriptions; on Android, the Google Play Store app › your profile › Payments & subscriptions › Subscriptions. The store decides refunds: Apple's are requested at https://reportaproblem.apple.com and Google Play's, in Google Play, under its policies (https://support.google.com/googleplay/answer/2479637). If you bought something and don't see the benefit, tap «Restore purchases» in Subscriptions with the same mio account you bought it with.

If you subscribed to mio Coach on the web, Stripe bills it. Manage the subscription or cancel its renewal in the mio Coach web dashboard, under Settings › Subscription › Manage subscription; you keep your plan until the end of the paid period. There are no refunds for partial periods; if you see a charge made in error or twice, write to us at soporte@mio.fitness.

mio doesn't charge or process coaching payments between a coach and their clients. If you have questions about what you agreed with your coach, talk to your coach directly.

Delete your account

In the app: Profile › Settings › Account › Delete account. Without the app: https://mio.fitness/eliminar-cuenta. Deleting your account doesn't cancel an Apple or Google Play subscription; cancel it first in the store where you bought it. The mio Coach subscription you bought on the web is canceled immediately when you delete your account.

Report and block

On any post, comment, story, message, review, profile, public routine, photo or month recap, tap «…» › Report. To block someone, open their profile and tap «…» › Block; you can unblock in Profile › Settings › Blocked people. You can also report by writing to soporte@mio.fitness with the link or a screenshot of the content. See the community rules at https://mio.fitness/en/terms#comunidad.

For copyright or trademark notices, write to soporte@mio.fitness with the subject «Intellectual property».

If someone is in immediate danger, call your local emergency services (911 in Mexico and the United States).

Privacy and your data

To access, correct or delete your data, object to its processing or withdraw your consent, write to soporte@mio.fitness with the subject «Privacy request». The full procedure and your rights by country are in the Privacy Policy: https://mio.fitness/en/privacy.

If you are a parent or guardian and believe a minor uses mio without your permission, write to soporte@mio.fitness.

Apple Health, AI and permissions

You can change what mio reads from or saves to Apple Health in Settings › Privacy & Security › Health › mio, and the AI permissions in Profile › Settings › AI privacy. You control what you share with your coach in «My Progress» (measurements and photos) and in Fitness › My coach (Apple Health activity).

Legal documents

• Terms of Use: https://mio.fitness/en/terms
• Privacy Policy: https://mio.fitness/en/privacy
• Responsible party: Alexis Lomeli Mejia · soporte@mio.fitness